Legal Things

Last updated: November 2026. These Terms apply to new accounts from 2 November 2026 and to existing accounts from 2 December 2026. Until then, existing accounts stay on the previous version, available on request.

By using the Basin website located athttps://usebasin.com(the "Site") and the services offered through it (collectively, the "Service"), you are agreeing to be bound by the following terms and conditions (“Terms of Service”). If you use the Service for an organization, you agree on its behalf and confirm that you can bind it.

Basinis operated by Moonshot Ventures Inc. ("Basin", "we", "us", or "our"), which is the party to these Terms of Service. We may update these Terms of Service from time to time. Before a material change takes effect, we will notify you by email or in the dashboard. If you do not agree to the change, you may cancel your account before it takes effect; continued use of the Service after that date means you accept the updated Terms of Service. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service.

Violation of any of the terms listed below may, at our discretion, result in the suspension or termination of your Account. While we prohibit such conduct and Content on the Service, you understand and agree that Basin cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

1. You must be 18 years or older to use this Service.
2. You must be a human. Accounts registered by “bots” or other automated methods are not permitted and will be terminated.
3. You must provide a valid email address and any other information requested in order to complete the signup process.
4. You are responsible for maintaining the security of your account and password.
5. You are responsible for all Content posted and activity that occurs under your account.
6. One person or legal entity may not maintain more than one free account.
7. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Customers may access their Basin account data via an API (Application Program Interface). Any use of the API, including use of the API through a third-party product that accesses Basin, is bound by the terms of this agreement plus the following specific terms:

Abuse or excessively frequent requests to Basin via the API may result in the temporary or permanent suspension of your account’s access to the API. Basin, in its sole discretion, will determine abuse or excessive usage of the API. Basin will usually try to warn the account owner by email before suspending access.

Changes to the API follow Modifications to the Service and Prices below.

All paid plans require a valid payment method. Free accounts don't need one. An upgrade from the free plan to a paid plan bills you immediately, unless it starts with a free trial or a coupon code grants free usage for a period of time. After a trial, we bill you when it ends unless you cancel before then.

Paid plans renew automatically at the end of each monthly or yearly billing period, at the price then in effect, until you cancel in your billing settings.

Where a purchase is sold through Link, Stripe's reseller service, Link is the merchant of record: Link's terms apply to the payment, and Link handles payment, receipts, sales tax, and transaction support. Basin provides the Service and remains responsible for it.

The Service is billed in advance on a monthly or yearly basis and is non-refundable, except (1) a promotional refund confirmed in writing (support ticket or email) for that purchase, (2) a refund we issue at our discretion, or (3) a refund the law requires, such as when a consumer in the EU or UK cancels a new plan within 14 days of buying it. To withdraw, email support@usebasin.com within those 14 days; any clear statement is enough, or you can use the model withdrawal form at the end of these Terms of Service. For purchases sold through Link, you can also request a refund through Link. Promotional offers apply only while published on the Site; ending a promotion does not cancel a refund already confirmed in writing. We don't give refunds or credits for partial months, or for unused months while your account is open, except prorated adjustments shown when you change plans and the refunds these Terms of Service describe. Where Link is the merchant of record, any sales tax, VAT, or GST is calculated and shown at checkout. Otherwise, fees are exclusive of taxes, levies, or duties imposed by taxing authorities, and you are responsible for paying them.

When you change plans, any price difference, prorated charge, or credit is shown before you confirm or on your invoice. Downgrading your Service may cause the loss of Content, features, or capacity of your Account.

You can buy credits for usage-based features, such as phone validation and AI chat, as one-off purchases at the prices shown in the dashboard. Purchased credits don't expire while your account is open, but are lost if it closes. If you turn on automatic top-ups, we charge your saved payment method the amount or pack you chose each time your balance falls to or below the threshold you set, until you turn them off. Credit purchases are non-refundable, except as described above.

If you dispute a payment with your card issuer or bank without first contacting us, we may suspend your account while the dispute is open. If the dispute is decided in our favour, or you pay with credentials you are not authorised to use, we may terminate your account, and you remain liable for the fees owed, any fee our payment provider charges us for the dispute, and the reasonable costs of recovering the amount owed. This doesn't limit any right you have under applicable law to dispute a payment.

All subscription plans include an agreed upon amount of monthly submissions. Both yearly and monthly plans will have submission usage tracked monthly and overages billed monthly. Overages will be billed according to the submissions overages table on the pricing page. The free plan will limit functionality once the monthly limit is reached.

Subscription plans that include SMS notifications draw from the same monthly form-credit pool as other form-credit features. When remaining credits are insufficient, SMS notifications for that period are skipped until credits reset or you purchase additional form credits. You may disable SMS notifications at any time from the SMS notification settings page.

Basin may suspend your account, or restrict forms or features, immediately if we reasonably believe, including from our automated checks, that you have breached these Terms of Service or our acceptable use rules, or that your use puts the Service, other users, or anyone else at risk. We may also do so if you don't pay fees when due or if the law requires it. Basin may terminate your account immediately for any of these reasons. Basin may also terminate your account for any other reason by giving you at least 30 days' notice by email, and will then refund any fees you prepaid for the period after termination. When your account is terminated, you lose access to it and its Content, except as our Data Processing Agreement provides for the export and deletion of personal data. Basin may refuse to open an account for anyone.

You may cancel at any time. Paid features continue until the end of the current billing period. Refunds follow the Payment, Refunds, Upgrading and Downgrading Terms above.

Basin may close a free account that has had no sign-in and no form submissions for 12 months. We'll email you at least 30 days before, and signing in before then keeps the account open.

We change the Service to improve it, keep it secure, meet legal requirements, or respond to changes by our providers, and we may pause it briefly for maintenance. Price increases, and changes that remove a feature you use or reduce what your plan includes, take effect at least 15 days after we email you; if you don't accept them, you may cancel before then and get a refund of any fees you prepaid for the period after the change. We may make urgent changes for security or legal reasons without notice. This section doesn't apply to features we label beta, which we may change or end at any time; if we end one you've bought credits for, we'll refund your unused credits.

"Content" means the material you, your team, and the people who use your forms provide to or create with the Service, including forms, submissions, files, sites, and chat messages. We claim no intellectual property rights over your Content. You grant Basin a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process, and display your Content only as needed to provide, secure, and support the Service, including through our subprocessors. You confirm that you have the rights needed to grant this licence, and that your Content and its use through the Service don't infringe anyone's rights or break the law. Personal data in your Content is processed under our DPA. Basin may screen Content automatically but has no obligation to review it, and Basin and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service.

Pages, forms, and text that Basin's AI features generate for you become your Content when you publish them. Review them first: Basin doesn't guarantee they are accurate or that they don't infringe anyone's rights, and you are responsible for what you publish.

If you send us feedback or suggestions, we may use them freely, without any obligation to you.

Basin and its licensors own the Service, including its software, design, and trademarks. These Terms of Service give you no rights in it beyond using the Service.

To report Content that infringes your copyright, email support@usebasin.com with its URL and details of the work. We may remove it, and we may close the accounts of repeat infringers.

Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis. To the extent the law allows, Basin disclaims all other warranties and conditions, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Technical support is available via email and in-app support tickets. Paid plans are prioritized. You understand that Basin uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. There are no guarantees on support response time or availability.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Basin.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Basin customer, employee, member, or officer may result in immediate account termination.

You understand that the Service, including your Content, is transmitted over networks and processed by Basin and its providers.

Integrations, webhooks, AI assistants, and other services you connect to Basin are run by third parties under their own terms. Basin isn't responsible for them or for what they do with data sent to them at your request.

If your usage significantly exceeds that of other Basin customers (as determined solely by Basin), we may throttle or disable your account until you reduce it.

Basin may limit certain features on trialing accounts (e.g. sending emails) that cost Basin money until your first payment is processed successfully.

The failure of Basin to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Basin and govern your use of the Service, superseding any prior agreements between you and Basin (including, but not limited to, any prior versions of the Terms of Service).

If any provision of these Terms of Service is unenforceable, it will be enforced to the extent the law allows, and the rest of these Terms of Service stays in effect.

Basin may assign these Terms of Service, including the Data Processing Agreement, to an affiliate or to a successor in a merger, acquisition, or sale of all or substantially all of its assets, and will tell you by email if it does. You may not assign them without our written consent.

These Terms of Service give no rights to anyone else, except that Basin's officers, directors, employees, agents, and suppliers may rely on the Indemnification and Limitation of Liability sections.

We send notices about your account and these Terms of Service to your account's email address, and they count as received when we send them, so keep that address current. You can send notices to us at support@usebasin.com.

You must comply with all laws that apply to you or your use of the Service, including those of British Columbia and Canada, of where you are, and of where the people whose data you collect are, such as privacy, anti-spam, and consumer protection laws. You may not use the Service for any purpose that is unlawful or prohibited by these Terms of Service. Without limiting the foregoing, you agree not to use the Service to:

1. Collect personal data without a lawful basis or appropriate consent.
2. Create or distribute phishing forms, malware, or any form of deceptive content.
3. Collect passwords or other login credentials.
4. Collect full payment card numbers.
5. Collect protected health information covered by the US Health Insurance Portability and Accountability Act (HIPAA). Basin does not sign business associate agreements.
6. Conduct spam campaigns, including the collection of email addresses for unsolicited messaging.
7. Scrape, harvest, or otherwise collect personal data from third parties without authorization.
8. Facilitate illegal data collection or processing in any jurisdiction.
9. Modify, adapt, or hack the Service or modify another website so as to falsely imply that it is associated with the Service.
10. Upload, post, host, or transmit unsolicited email, SMSs, or spam messages.
11. Transmit any worms or viruses or any code of a destructive nature.
12. Collect personal data from children under 13, or under the age of digital consent where they live, without meeting the legal requirements for doing so, such as parental consent.
13. Access or use the Service if you are subject to economic sanctions or are located in an embargoed jurisdiction, or otherwise in breach of applicable sanctions or export-control laws.

We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

To keep the Service safe, Basin may automatically fetch, screenshot, and inspect pages that use or link to the Service, and you authorise this for pages you control.

Basin reserves the right to suspend or terminate any account that violates this acceptable use policy without prior notice.

We may cooperate with law enforcement. A breach of this acceptable use policy is a material breach of these Terms of Service and is covered by your indemnity, and no refund is due for a suspension or termination under it, except where the law requires one.

You, as the customer, act as the data controller for any personal data submitted through forms, chat widgets, and related delivery (email, SMS, and webhooks) using the Service. If you collect that data for your own client, you act as your client's processor and Basin as your subprocessor, as our Data Processing Agreement describes. Basin acts as a data processor and processes such data on behalf of the customer and in accordance with the customer's instructions, except for the limited purposes of its own set out in our Data Processing Agreement. You are responsible for ensuring that your collection and use of data through the Service complies with all data protection laws that apply to you. You warrant that you have a lawful basis for that data, and that you give the people who use your forms the notices, and obtain the consents, that the law requires.

You can review the currentData Processing Agreement (DPA) at usebasin.com/dpa. It forms part of these Terms. Creating an account and using the Service constitutes agreement to the current version.

OurPrivacy Policy describes how Basin handles personal data. OurCookie Policy describes cookies and similar technologies.

The Service is not designed for the collection or processing of special category data under GDPR Article 9 (data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; genetic data; biometric data for the purpose of uniquely identifying a natural person; data concerning health; or data concerning a natural person's sex life or sexual orientation), or personal data relating to criminal convictions and offences under Article 10. Nor is it designed for government identification numbers; if you collect them, you are responsible for having a lawful basis and appropriate safeguards.

If you choose to collect such data through the Service, you warrant that you have established a valid Article 9(2) or Article 10 lawful basis, completed any Data Protection Impact Assessment required under Article 35, and applied appropriate technical and organisational safeguards. Basin reserves the right to suspend or terminate any account where such data is collected without these safeguards.

Basin's AI features send submission content to our AI provider. Some spam checking options also use AI; a form's spam settings show which option it uses, and you can switch to one that doesn't. Don't use AI features or AI-assisted spam checking on forms that collect special category data unless you have first done your own assessment. If a website or form is directed at children, make sure AI features and AI-assisted spam checking are turned off for it. Basin's AI features are not intended for, and must not be used for, evaluating or filtering job applicants, admissions to education, or decisions about credit, insurance or access to public services. If you use them for such a purpose, you are responsible for the obligations that apply to it, including as the provider under the EU AI Act.

Customers are responsible for maintaining their own backups of submission data. While Basin takes reasonable measures to protect the integrity of stored data, Basin does not guarantee that submissions will never be lost, corrupted, or become otherwise unavailable. You acknowledge that, except as our Data Processing Agreement provides, Basin shall not be liable for any loss of or damage to your data. Basin does not guarantee that notification emails, SMS messages, webhooks, or integrations will be delivered, and spam filtering may block or misclassify legitimate submissions.

You agree to indemnify, defend, and hold harmless Basin, its officers, directors, employees, agents, and suppliers from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Service, your violation of these Terms of Service, the Data Processing Agreement, or the law, or the content you collect, process, or transmit through the Service. This indemnification obligation shall survive the termination of your account and these Terms of Service.

You expressly understand and agree that, to the maximum extent permitted by applicable law, Basin and its officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Basin has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.

To the maximum extent permitted by applicable law, the total aggregate liability of Basin and its officers, directors, employees, agents, and suppliers arising out of or relating to these Terms of Service, the Data Processing Agreement, or the Service, together and for all claims, shall not exceed the total fees paid by you for the Service, including through Link, during the twelve (12) months immediately preceding the event giving rise to the claim. This limitation applies regardless of the form of action, whether in contract, tort, strict liability, or otherwise, and even if Basin has been advised of the possibility of such damages.

This section does not limit your obligation to pay fees or your indemnification obligations. Nothing in this Limitation of Liability section excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Termination of your account does not end the sections that by their nature should continue to apply. These include Copyright and Content Ownership, Data Loss Disclaimer, Indemnification, Limitation of Liability, Service Availability, Governing Law and Jurisdiction, and any fees owed at the time of termination.

Basin shall not be liable for any delay or failure to perform any obligation under these Terms of Service where the delay or failure results from any cause beyond Basin's reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, pandemic, labor disputes, government actions, internet or telecommunications failures, power outages, or failures of third-party infrastructure providers such as cloud hosting or content delivery networks.

Basin does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service, including spam filtering and AI features, will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

Basin does not guarantee any specific level of service uptime or availability unless expressly stated in a separate written agreement. You acknowledge that the Service may be subject to interruptions, including for maintenance, upgrades, or circumstances beyond Basin's control.

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in the Province of British Columbia for the resolution of any disputes arising out of or relating to these Terms of Service or the Service. These Terms of Service do not limit any rights you have under laws that cannot be excluded or limited by agreement, such as consumer protection and data protection laws.

EU and UK consumers may use this form to withdraw from a new plan within 14 days of buying it.

To: Moonshot Ventures Inc. (Basin), 30060 Harris Rd, Abbotsford BC V4X 1V6, Canada, support@usebasin.com
I/We (*) hereby give notice that I/We (*) withdraw from (cancel) my/our (*) contract for the provision of the following service:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.

Moonshot Ventures Inc.
30060 Harris Rd
Abbotsford BC V4X 1V6
Canada

If you have any questions about these Terms of Service, please contactsupport@usebasin.com.