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⚙️ New Feature: Inbox Reprocessing for Rescued Spam Submissions

December 22, 2025New

We’ve shipped Inbox Reprocessing, a safer way to recover legitimate leads that were initially marked as spam. When you move a spam submission into the inbox, Basin can now intelligently reprocess it, re-run webhooks, and optionally resend key emails—without weakening your spam filters.

What’s New?

  • Inbox Reprocessing controls under Forms → [Your Form] → Emails → Mailer Settings
  • Optional re-triggering of:
    • Notification emails
    • Autoresponse emails
    • Confirmation (GDPR) emails
  • Webhooks that haven’t already fired can be triggered on reprocessing
  • Each submission is only reprocessed once and only if it was originally marked as spam

How It Works

When Inbox Reprocessing is enabled for a form:

  1. A submission is automatically marked as spam by Basin’s filters.
  2. You later move that submission from Spam → Inbox.
  3. Basin sends the submission through a security review to decide whether it should be treated as non-spam.
  4. If approved, Basin:
    • Re-runs submission processing
    • Fires any eligible webhooks that did not run previously
    • Optionally sends notification, autoresponse, and/or confirmation emails based on your settings

Why Use Inbox Reprocessing?

False positives are inevitable with any spam system, but losing real leads doesn’t have to be:

  • Safely recover good submissions that were misclassified as spam
  • Ensure important webhooks and emails still run for rescued submissions
  • Maintain strong spam filtering while giving your team a controlled recovery path

Note: Inbox Reprocessing is available on the Premium plan and above.

Ready to Turn It On?

Go to your form’s Mailer Settings → Inbox Reprocessing section to enable it and choose which emails should be resent during reprocessing.

You can also view our docs at https://docs.usebasin.com/spam-protection/advanced-filters/