🤖 Introducing Basin Chat
We're thrilled to announce the launch of Basin Chat, an AI-powered chat widget and your new secret weapon for engaging visitors and capturing leads around the clock!
What's New
Add an intelligent chat assistant to your website that understands your business, answers visitor questions, and guides them toward taking action. No complex setup, no coding required - just drop in a script tag and you're live.
Key Features
Smart Context Understanding
Provide information about your business once, and the AI uses it to answer visitor questions accurately and naturally. The chat can even search your website in real-time to find the most up-to-date information.
Seamless Lead Capture
The AI automatically detects when visitors are ready to take action and presents your Form Studio forms directly in the chat. No more losing leads to complicated form flows.
Complete Brand Customization
Match your brand perfectly with customizable colors, custom avatars, and personalized welcome messages. Your chat widget, your style.
Usage-Based Pricing
Only pay for what you use with transparent, credit-based billing. Get $1 in free credits to start, and use our built-in cost estimator to understand your expected usage. Set up auto top-up to never worry about running out of credits.
Enterprise-Grade Security
Multi-layer security includes domain restrictions, and flexible security token regeneration options - graceful rotation for normal scenarios or full termination for emergencies.
Powerful Analytics
View full conversation histories, monitor credit usage over time, and gain insights into what your visitors are asking about. All conversations are retained for 365 days.
Getting Started
- Navigate to "Chats" in your Basin dashboard
- Create your first chat and add business context
- Customize the appearance to match your brand
- Copy the embed code and add it to your website
- Start engaging visitors immediately!
Check out our comprehensive documentation to learn more about all the features and best practices.
What You Can Do Next
- Create your first Basin chat and test it on your website
- Set up auto top-up to ensure uninterrupted service
- Monitor conversations to understand what your visitors are asking
- Refine your business context based on real visitor questions
We can't wait to see how you use Basin Chat to transform visitor engagement on your website. As always, we'd love to hear your feedback!